Privacy Policy

Last updated: April 15, 2026

BritishIPTV ("we", "us", "our") operates britishiptv.shop (the "Website"). We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data controller

The data controller responsible for your personal data is BritishIPTV. For privacy enquiries, contact us at support@britishiptv.shop or via our Contact Us page.

2. Information we collect

We may process the following categories of personal data:

• Order and account data: name, email address, WhatsApp / telephone number, subscription plan, optional notes you provide, order reference, and payment-related correspondence (we do not store full card or bank details on our servers — payments are handled as described at checkout).
• Contact enquiries: name, email, WhatsApp number, subject and message content when you use our contact form.
• Technical data: IP address, browser type, and approximate location derived from IP (for security, fraud prevention, and analytics).
• Communications: records of emails, WhatsApp or other messages you exchange with support, where we need them to provide the service or comply with law.

3. How and why we use your data (lawful bases)

We use personal data only where we have a valid lawful basis under UK GDPR:

• Contract: to process your order, deliver the subscription service, and send transactional emails (e.g. order confirmation).
• Legitimate interests: to improve our Website, respond to enquiries, prevent fraud or abuse, and protect our business and customers — balanced against your rights.
• Legal obligation: where we must retain or disclose information for tax, accounting, or regulatory reasons.
• Consent: where we rely on cookies or marketing that require your consent (see our Cookie Policy).

4. How long we keep data

We keep personal data only as long as necessary for the purposes above — typically for the life of your subscription plus a reasonable period for support, disputes, and legal record-keeping (often up to six years where accounting or tax law requires). Contact form submissions and logs may be kept for a shorter period unless needed for an ongoing issue.

5. Sharing and international transfers

We do not sell your personal data. We may share data with:

• Service providers who host our Website, email, or IT systems (processors), under strict confidentiality and data-processing terms.
• Payment and banking partners only to the extent required to complete a transaction you request.
• Authorities if required by law or to protect our legal rights.

Some processors may store data outside the UK. Where we transfer personal data internationally, we ensure appropriate safeguards (such as UK adequacy regulations or standard contractual clauses) where required.

6. Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or alteration. No method of transmission over the Internet is 100% secure; we encourage you to use strong passwords where applicable and to contact us if you suspect misuse.

7. Your rights

Under UK data protection law you may have the right to:

• Access a copy of your personal data.
• Rectify inaccurate data.
• Request erasure ("right to be forgotten") in certain circumstances.
• Restrict or object to certain processing.
• Data portability, where applicable.
• Withdraw consent at any time, where processing is based on consent (this does not affect earlier lawful processing).
• Lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority: ico.org.uk.

To exercise your rights, email support@britishiptv.shop. We may need to verify your identity before responding.

8. Children

Our service is not directed at individuals under 18. We do not knowingly collect children's personal data. If you believe we have done so, please contact us so we can delete it.

9. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top will change when we do. Continued use of the Website after changes constitutes notice of the updated policy where permitted by law; material changes may be highlighted on the Website or by email where appropriate.