Refund Policy

Last updated: April 15, 2026

At British IPTV, we stand by our Pay When Satisfied model, which allows you to test our service before you commit. We are confident in our product, but we understand that issues can arise. This policy outlines when a refund may be granted after a payment has been made.

Eligibility for a refund

We are happy to offer a full refund if you have paid for your subscription and one of the following conditions is met:

• No support response: You have a technical issue and our support team (via email or WhatsApp) fails to respond to your request for help within 72 hours.
• Problem not solved: You have a major technical problem with our service (not caused by your internet or device) and our team is unable to find a solution for you within 7 days of your initial report.

No refund will be accepted

We cannot offer refunds if your issue is not related to the stability of our service. Refunds will not be provided in the following cases:

• Change of mind: You simply decide you no longer want the subscription after payment.
• Client-side issues: Your device is too old, your TV is not compatible, or your internet connection is not fast or stable enough. We require a minimum of 20 Mbps stable internet for smooth streaming.
• Provider issues: A specific channel or VOD item is temporarily blocked or removed by the upstream provider. We do not control the content and cannot guarantee 100% channel availability.
• Problem solved: The issue is on your (the client's) side, and our team has provided proof (such as a video) showing that the service is working correctly on our end.

A note on app activation fees

The optional £10 activation fee for paid media players (such as IBO Player) on 3-month and 6-month plans is strictly non-refundable. This fee is paid toward the app developers for their service.

How to request a refund

If you believe you are eligible for a refund based on the criteria above, please contact our support team with your order details and a clear explanation of the issue.